Terms and Conditions

Terms & Conditions

Primestay Collective
Last updated: 30/11/2025

Welcome to Primestay Collective (“we”, “us”, “our”). These Terms and Conditions govern your use of our website https://primestaycollective.com.au/ and any services, bookings, or information provided by us.

By accessing our website or using our services, you agree to these Terms and Conditions. If you do not agree, you should discontinue use immediately.

1. Use of Our Website

You agree to use our website for lawful purposes only. You must not:

• Engage in any activity that disrupts      website operation
• Attempt to gain unauthorised access to      our systems
• Use our content or services for      fraudulent or harmful activities

All content on our website is owned by Primestay Collective and may not be reproduced without permission.

2. Accommodation & Service Bookings

When booking accommodation or services through Primestay Collective:

• You must provide accurate and complete      information
• You must comply with all house rules,      instructions, and local laws
• Payments must be made in full as required
• You must respect the property,      neighbours, and community standards

We reserve the right to refuse, cancel, or modify a booking if necessary due to:

• Misconduct
• False information
• Security concerns
• Property availability issues

3. Pricing & Payments

All prices listed on our website or provided via quote are in Australian Dollars (AUD) unless stated otherwise.

Payments may be processed through secure third-party providers. By using our services, you agree to their terms and privacy policies.

We reserve the right to update pricing at any time.

4. Cancellations, Refunds & Changes

Cancellation and refund policies may vary depending on:

• The property booked
• The platform used (e.g., Airbnb,      Booking.com)
• The time of cancellation
• Specific terms agreed upon at the time of      booking

Please review all booking details carefully.
For direct bookings, contact admin@primestaycollective.com.au for support.

5. Guest Responsibilities

Guests are responsible for:

• Keeping the property clean and undamaged
• Complying with noise regulations and      respecting neighbours
• Reporting any issues or damages promptly
• Ensuring all personal belongings are      secured

Damage, excessive mess, unauthorised guests, or breaches of house rules may result in additional charges.

6. Liability

To the extent permitted by law:

• We are not responsible for loss, theft,      or damage to personal belongings
• We are not liable for errors,      interruptions, system failures, or inaccuracies on our website
• We do not guarantee uninterrupted or      error-free operation of our website

Nothing in these terms limits your rights under Australian Consumer Law.

7. Third-Party Services

Our website may link to third-party platforms such as:

• Airbnb
• Booking.com
• Payment providers
• External websites

We are not responsible for their content, policies, or services.

8. Intellectual Property

All text, images, logos, branding, and content on this website belong to Primestay Collective.

You may not copy, distribute, or reproduce content without written permission.

9. Privacy

Our handling of personal information is governed by our Privacy Policy, available on our website.

10. Changes to These Terms

We may update these Terms and Conditions at any time. Updates will be posted on this page with an updated “Last Updated” date.

Continued use of the website or services indicates acceptance of the revised terms.

11. Contact Us

For questions, clarifications, or support, please contact:

Primestay Collective
Email: admin@primestaycollective.com.au
Phone: 0498 483 705
Website: https://primestaycollective.com.au/