Privacy Policy

Privacy Policy

Primestay Collective Last updated: 30/11/2025

This Privacy Policy explains how Primestay Collective (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website https://primestaycollective.com.au/and/or use our services.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect the following types of personal information:

• Name 
• Email address 
• Phone number 
• Billing or postal address 
• Information submitted via      enquiry forms, booking forms, or service requests 
• Payment or transaction      information (processed securely by third-party providers) 
• IP address, browser type,      device information 
• Website usage data      collected through cookies and analytics tools 

2. How We Collect Your Information

We collect information in several ways, including:

• When you fill out a form on      our website 
• When you contact us by      phone, email, or social media 
• When you make a booking or      request a service 
• Automatically through      cookies and analytics when you browse our website 

3. Why We Collect Your Information

We collect and use personal information for the following purposes:

• To deliver and manage our      accommodation and property services 
• To respond to enquiries and      provide customer support 
• To process bookings,      payments, and service requests 
• To improve our website,      services, and user experience 
• To send updates, offers, or      marketing material (only if you opt-in) 
• To comply with legal      obligations and industry regulations 

4. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

• Improve website performance      
• Understand visitor      behaviour 
• Track website traffic and      usage patterns 

You can manage or disable cookies in your browser settings.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Measures may include:

• Secure server environments 
• Limited and controlled      staff access 
• Encrypted transmission      where applicable 

However, no online system can guarantee absolute security.

6. Disclosure of Your Information

We may disclose your personal information to:

• Trusted third-party service      providers (e.g., payment processors, IT services, booking platforms) 
• Legal or regulatory      authorities if required by law 

We do not sell, rent, or trade your personal information.

7. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the content or privacy practices of third-party sites.

8. Access to Your Information

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.

9. Marketing and Communication

If you opt-in to receive marketing communications, we may send you updates, promotions, or service announcements. You can unsubscribe at any time by using the link in our emails or contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Us

If you have questions or wish to access or update your information, please contact:

Primestay Collective Website: https://primestaycollective.com.au/ 

Phone: 0498 483 705 

Email: admin@primestaycollective.com.au